Privacy Policy
Last updated: 07/08/2026
Visible Memories (“we”, “us”, “our”) is a wedding and event videography service based in Felixstowe, Suffolk, run by Ian Byers. This policy explains what personal data we collect when you use this website or book our services, why we collect it, and what rights you have over it.
If you have any questions about this policy, contact us at:
- Email: ianbyers@btinternet.com
- Phone: 07890 409866
1. What information we collect
When you enquire or contact us If you use the contact form, email, call, or message us on Facebook, we collect the information you provide — typically your name, email address, phone number, and the details of your enquiry (event type, date, venue).
When you book our services If you go ahead and book, we’ll also collect information needed to deliver the service, such as your postal address, event date and location, and payment details (processed securely — we do not store full card details ourselves).
Video and photographic footage As part of filming your wedding, prom, christening, or event, we capture footage of you, your family, and your guests. This is personal data. We explain how we use and store this footage in Section 4 below.
Digital transfer service If you send us physical media (VHS tapes, DVDs, MiniDV, etc.) to convert to digital format, that media may contain personal footage of you and other people. We handle this in the same way as footage we film ourselves — see Section 4.
Website usage data Our website may use cookies or similar technologies for basic functionality and, if enabled, analytics (e.g. to see which pages are popular). See Section 6 for details.
2. Why we collect it and our legal basis
| Purpose | Legal basis |
|---|---|
| Responding to your enquiry | Legitimate interest (to answer your question) |
| Delivering a booked service (filming, editing, digital transfer) | Performance of a contract |
| Filming guests present at an event | Legitimate interest |
| Keeping records for accounting/tax purposes | Legal obligation |
| Sending you updates about your order (e.g. “your film is ready”) | Performance of a contract |
| Occasional marketing (e.g. seasonal offers), if you’ve opted in | Consent |
| Website analytics (if used) | Consent (via cookie banner) |
We do not sell your personal data to third parties, and we do not use your footage or photos for anything beyond delivering your service and, where agreed, portfolio/marketing use (see Section 5).
3. Children's data
Some of our services — christenings and proms in particular — involve filming children and young people. Where a child is the main subject of filming (e.g. a christening), we treat consent as given by the parent or guardian who books the service. Parents/guardians can ask us to blur, edit out, or delete footage of a specific child at any time, subject to what’s practically possible once editing is complete.
We do not knowingly collect personal data directly from children through the website (e.g. via the contact form) and this site is not directed at children.
4. How we handle your footage
- Raw and edited footage is stored securely on [encrypted hard drives / cloud storage — confirm actual setup] until delivery is complete and for a reasonable period afterwards in case you need a re-delivery.
- We keep footage for approximately [X months/years] after your event, after which it may be archived or deleted. Let us know if you’d like it deleted sooner, or kept for longer.
- Footage sent to us for digital transfer is handled the same way, and physical media is returned to you [alongside the digital copy / on request] unless otherwise agreed.
- We do not publish, use, or share your footage publicly (including on our website, social media, or in our portfolio) without your permission. If you’re happy for us to use clips or photos from your event for marketing, we’ll ask you to confirm this separately — you can withdraw this permission at any time.
- Guests appearing incidentally in wedding or event footage are filmed on the basis of legitimate interest, as is standard practice for event videography. If a guest wants footage of themselves removed or has concerns, they can contact us and we’ll do what’s reasonably possible.
5. Sharing your data
We don’t sell or rent your personal data. We may share it with:
- Service providers who help us run the business — e.g. our website host, email provider, and payment processor. These providers only access what they need to do their job and are bound by their own data protection obligations.
- Authorities, if required by law (e.g. HMRC for tax purposes).
We do not transfer your data outside the UK/EEA except where a service provider we use (e.g. cloud storage) is based abroad, in which case we ensure appropriate safeguards are in place.
6. Cookies
Our website may use cookies to:
- Remember basic preferences and keep the site working properly (essential — always on)
- Understand how visitors use the site, if analytics tools are in use (optional — requires your consent)
- Support embedded content, such as Facebook links or video players, which may set their own cookies
You can control or delete cookies through your browser settings at any time. [If a cookie consent banner is added to the site, reference it here and confirm it blocks non-essential cookies until consent is given.]
7. How we keep your data secure
We take reasonable technical and organisational steps to protect your personal data and footage against loss, misuse, or unauthorised access — including secure storage and limiting who has access to client footage (typically just Ian). No method of storage or transmission is 100% secure, but we take this seriously given the sensitive, personal nature of the footage we hold.
8. Your rights
Under UK GDPR, you have the right to:
- Ask what personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data (subject to legal/contractual reasons we may need to keep some records)
- Object to or restrict certain processing
- Ask for a copy of your data in a portable format
- Withdraw consent at any time, where consent is our basis for processing (e.g. marketing use of your footage)
To exercise any of these rights, contact us using the details at the top of this policy. We’ll respond within one month.
If you’re unhappy with how we’ve handled your data, you have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), at ico.org.uk.
9. Changes to this policy
We may update this policy from time to time, for example if our services or the way we handle data change. The “last updated” date at the top will reflect the most recent version. We’d encourage you to check back occasionally.
This policy covers visiblememories.com and the services provided by Visible Memories.