Privacy Policy

This privacy statement sets out how we use and protect any information that you provide when you use our website. This privacy statement relates to this website only.
We are committed to ensuring that your privacy is protected. Should we ask you to provide personal information by which you can be identified when using our website you can be assured that it will only be used in accordance with this privacy statement. This statement is effective from 26th May 2012 onwards and includes guidance related to privacy/cookie compliance requirements that must be in place by 26th May 2012.

General browsing of our websites: Cookies

To make our websites simpler to use, we sometimes place small data files on your computer, these are known as cookies. These cookies aim to improve your experience of our websites by:

Remembering settings, so you don’t have to keep re-entering them whenever you visit a new page.
Measuring how you use the website so we can make sure it meets your needs and improve it as required. We use anonymous traffic log statistics to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Our cookies aren’t used to identify you personally. They aim to make our sites work better for you. You can manage and/or delete these small files as you wish. If you would like to learn more about cookies and how to manage them, you can visit
Some third party services are occasionally used to improve the user experience on our websites. A list of the current third party services and a link to their respective privacy policy pages can be found below. When you navigate away from our websites via one of these services you will need to refer to the site specific privacy policies listed below:
Google Analytics – measuring and improving website usage. – embedded micro-blogging service.
Facebook – embedded social networking service.

User interaction:

In specific circumstances where you may wish to either send us information or request support or services we may need to collect further information from you. At these times (where possible) it will be made explicit that you are interacting with our websites in this way. Types of information may include:-

Contact Details

Demographic information such as postcode, preferences and interests.
Other information relevant to surveys, engagements or deliveries.
The information collected could be used to:

Improve our services to you

Undertake engagements or deliveries.
Send information that you have requested to you.
However, we will not contact you unless you have specifically requested that we do so, and we will not share information about you to anyone outside of our business without your consent unless the law or our internal policies allow us to do so.
We will pass your details for the delivery of any products or goods where we use the services of an outside delivery service.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to follow up questions or issues you have submitted in relation to a stakeholder engagement process or service improvement.